Data protection and privacy policy

Data protection and privacy policy for all insured drivers.

Privacy Policy and Data Protection Notice

Footprint Underwriting DAC trading as Footprint Underwriting is a Managing General Agent distributing insurance products via Insurance Intermediaries (Insurance Brokers).

Footprint Underwriting is regulated as an Insurance Intermediary by the Central Bank of Ireland and registered as a Data Controller with the Data Protection Commissioner.


Why does Footprint Underwriting collect and use personal information?

We recognise that protecting personal information is very important and we understand that you and any insured driver have an interest in how we collect, use and share such information. Any personal information will only be held and processed in accordance with the General Data Protection Regulation 2016.


Please read this Privacy Policy and Data Protection Notice carefully as it outlines how we use personal information and other information that has been provided to us by you (or on your behalf). You should show this Privacy Policy and Data Protection Notice to any other person who is covered by this insurance policy and obtain their permission to share their personal information with us, on the basis that their personal information will be used in the manner outlined below. If you provide information about someone else, you are responsible for obtaining their consent to use the information as defined below and for making them aware of the terms of the contract of insurance.


To provide our services as a Managing General Agent, we will ask your Insurance Broker to collect information about you, such as your name, contact details and vehicle details. We may also include special categories of personal data (e.g. about your health) and information relating to criminal convictions and motoring offences. All personal information (including any sensitive personal data) acquired by us is held in accordance with all applicable legislation relating to data protection and privacy including (but not limited to) the Regulation (EU) 2016/679 of the European Parliament and Council of the 27th April 2016 and we maintain protections and procedures in the storage and disclosure of personal information to keep it secure and prevent unauthorised access to or loss of such information.


Subject to Data Protection Laws, the information that you provide to us and/or to your Insurance Broker will be used to manage your insurance with us, including underwriting, claims handling, fraud detection, policy administration and statistical analysis. It may on occasion be necessary to collect sensitive data relating to you, any insured driver, or any other person who is covered by this insurance policy, such as mental health or other health records, criminal convictions, pending legal proceedings and bankruptcy or debt details in order to administer this policy or process any claim. Your information may also be processed during the course of audits, system integrity checks and risk management assessments.


All requests to change or alter a policy for you or any other insured drivers should be submitted to your Insurance Broker.


Why do I need to give accurate information?

It is important that you provide us with accurate and up to date information at all times (particularly when you are seeking insurance cover or making a claim). If making a claim, incorrect or out of date information may prevent us from providing you with cover or may delay us processing your claim. The provision of false information may invalidate cover provided by this insurance policy, resulting in rejection of a claim or reduce the amount we pay and may possibly result in criminal prosecution for fraud and/or cancellation.


Sharing of Information

Information provided by you (or on your behalf) will be treated in confidence, however, in order to administer your policy and to detect and prevent crime (such as fraud and money laundering), we may share or verify information about you and your claims history with:

  • your Insurance Broker;
  • our Agents, Service Providers and our Insurer/s;
  • Loss Adjusters, Expert Appraisers, Motor Assessors or Investigators to help us investigate claims. Acting in the interest of Footprint Underwriting they handle your claim honestly, fairly and professionally, with all due skill, care and diligence. You may hire an expert or advisor to act on your behalf at your own expense;
  • other Insurers and their Agents (such as Loss Adjusters, Private Investigators and Solicitors);
  • recognised Trade, Governing and Regulatory Organisations we belong to or are governed by;
  • persons or organisations where required to by law (such as An Garda Síochana);
  • fraud prevention agencies/databases e.g. Insurance Link (if you provide false or inaccurate information, we will record this); or
  • any other person, where necessary, to perform any insurance contract with you, so we can protect ourselves from risk or to make sure we meet with regulations or good governance.


These companies and organisations may on occasion be based outside of the European Economic Area. We will aim to ensure that the level of protection applied to the processing of your personal information within these countries is similar to that applied in Ireland, specifically that:

  • any transfer of information is lawful;
  • your information is kept securely; and
  • your information is only used for the purposes detailed in this Data Protection Notice.


Telephone calls to Footprint Underwriting or our Service Providers may be recorded or monitored to protect you and for training and verification purposes. All requests to change or alter a policy for you or any other insured drivers should be submitted to your Insurance Broker.


Insurance Link

We may share information about any claims with the Insurance Link database, run by Insurance Ireland or similar organisations. The information stored within such may include identification details and the nature of any loss or damage suffered by you or any third parties involved in a claim incident, including details relating to any bodily injuries sustained. This information may be shared with other Insurers or Government bodies. The information helps us to:

  • verify that claims information matches that provided when cover was taken out;
  • prevent multiple claims for the same personal injury or damage; and
  • detect fraud, and to provide a basis for the investigation of suspected fraud.


By visiting you can find out what information is held about you and your previous insurance claims on the Insurance Link database.


Retention of Personal Information

The personal information you provide will be retained for as long as necessary for the purpose of providing insurance products and related services to you or for the period allowable under the relevant legislation at the time the information is provided. Under the Consumer Protection Code 2012 this is a minimum period of 6 years from when you cease to be a client of ours, or for 6 years following the last transaction or finalisation of a claim you have been involved in.



Our website may contain links to other websites which are operated and controlled by third parties which may or may not have their own Privacy Policies. Footprint Underwriting are not responsible for privacy practices of third parties to whom you provide your information. You should read the Privacy and Cookie Policies or practices on all third-party websites before using or providing your information to them.


Changes to our Privacy Policy and Data Protection Notice

If we decide to change our Privacy Policy and Data Protection Notice, we will update all relevant documentation and post any changes on our websites so that you are always aware of the information we collect, how we use it, and under what circumstances we disclose it.


How we manage your claim

We will work with you to try and resolve your valid claim as quickly and fairly as possible. We will manage your claim in line with the Central Bank of Ireland’s (CBI) Consumer Protection Code. You can read the code at When you notify or advise us of a claim or incident that may result in a claim we will record the details in our database. Sometimes, we may ask you to complete a Claim Form. We will let you know if this is necessary. You should provide the information and documents that we ask you for within the timeframe indicated. This helps us progress your claim efficiently. It also means you will meet any relevant policy conditions. We are obliged under the Consumer Protection Code to inform you that similar insurance contracts in the future may be affected by any claim made under your policy. You are obliged to tell any future Insurer about any insurance claim made under your policy when seeking quotations for similar contracts. For clarification of your own circumstances you should speak to your broker or our Claims Team on 01 908 9030.


What are your Data Protection Rights?

By submitting personal information, a policyholder agrees to the transfer, storing or processing of personal information as outlined above, however, this Privacy Policy does not affect your statutory rights:

  • to have access to review the information we hold about you;
  • to correct any personal information that is incorrect and ensure anyone whom we have passed that information to is notified of the correction;
  • subject to some limitations, the right to have personal information deleted. We are required to maintain records to comply with regulations, and to ensure we can fulfil our obligations under the contract (e.g. to handle claims, even after the policy has been cancelled).
  • to restrict how we use (or "process") your personal information.
  • to have your personal information made available in a way that is “portable”.
  • to object to “processing” of your personal information.
  • to have automated decisions reviewed – this may not always be possible if the decision is necessary to enter into a contact.
  • to lodge a complaint with the relevant Supervisory Authority.


You can find further details about our responsibilities to you concerning your personal information in the Data Commissioner’s Code of Practice on Data Protection for the Insurance Sector at:


If you have any questions about our Privacy Policy and Data Protection Notice or practices, please write to our Data Protection Officer at Footprint Underwriting.


If you would like a copy of information that we hold about you

Under the General Data Protection Regulation 2016 you have a right to request a copy of your personal information held by us and/or to request that any incorrect information is rectified. Requests should be sent to or Data Protection Officer, Footprint Underwriting, Level 1, The Chase, Carmanhall Road, Sandyford, Dublin 18.


You may be asked to prove your identity before we can grant your request and in rare instances, where a request is deemed to be excessive, a reasonable fee may be charged taking into account the administration costs to process the request. Unless you have specifically requested otherwise, the information will be sent to you electronically. If you believe there are errors in the information held about you, you can request to have the data corrected, amended or blocked from our records (subject to some limitations).


Please allow up to 30 days for us to send the information to you or rectify any incorrect information.


Legal Basis for Processing

We process your personal information and sensitive personal information where it is in our legitimate interest to do so, in particular, to enter into a contractual relationship and provide you with an insurance policy. We may also process personal information and sensitive personal information to comply with legal obligations to which we are subject. By providing us with your information and proceeding with this contract, you consent to all your information being used, processed, disclosed, transferred and retained for the purposes of insurance administration, including:

  • underwriting;
  • administration;
  • statistical analysis;
  • claims handling; and
  • fraud prevention.


We may amend the personal information for statistical or trend analysis so that you cannot be identified from the data either by itself or when combined with any other information we hold.


Feedback and Complaints

We want to hear any feedback or complaint you may have about the service you received. Telling us your concerns helps us to put matters right and improve our service to all our customers. If you wish to make a complaint, you should initially contact the Insurance Broker with whom you arranged your policy. If your complaint is not resolved to your satisfaction, you may contact the Head of Compliance, Footprint Underwriting, Level 1 – The Chase, Carmanhall Road, Sandyford, Dublin 18.

Email:                Website:

Telephone: 01 9089040


We will endeavour to resolve the matter as quickly as possible and within a maximum period of 40 working days in accordance with the Consumer Protection Code 2012. If we have given you our final response and you are still dissatisfied, you may refer the case to: The Financial Services and Pensions Ombudsman’s Bureau, 3rd Floor, Lincoln House, Lincoln Place, Dublin 2.

Email:             Web:

Telephone: 01 567 7000


If your complaint relates to our responsibilities regarding your information under the General Data Protection Regulation you may wish to contact the Data Protection Commissioner: 21 Fitzwilliam Square, Dublin 2.

Email:                         Web:

Lo Call: 1890 252 231


Cookies Policy

This website is owned by Footprint Underwriting Designated Activity Company (DAC). Please refer to our Cookies Policy which explains about the type of cookies we may use when you visit our website.  


What are cookies?

Cookies are small files that websites place on the device you are using to browse the site. Cookies are commonly used to record some aspect of your visit to a site, such as choices you have made or preferences you have set during your visit. We use cookies to give you the best experience when you visit our website. By using cookies, we can make it easier for you to do many things, such as managing your accounts, policies, or login details, and applying for products and services. Cookies can also allow us to tailor the content of our website, so we can show you services or adverts we think you may be interested in.


What types of cookies do we use?


  • Strictly necessary cookies:
    These cookies enable you to get the information or service you’ve asked for. Common uses for this type of cookie include:
  • storing information so that shopping baskets can be provided;
  • storing information for e-billing;
  • allowing users to log in or access private areas of a site.
  • Performance cookies:

These cookies collect information about the pages you visit, where you go most often and whether you see error messages. The information is only used to ensure a website works well. Common uses for this type of cookie include:

  • collecting information about which pages’ visitors go to most often;
  • noting if visitors get any error messages from web pages;
  • understanding which links visitors like to follow (including adverts) and which they choose not to.
  • Functional cookies:

These cookies remember choices you’ve made to personalise the site. They may remember where you are, so you can get tailored information, or remember changes you have made to help you browse. Common uses for this type of cookie include:

  • collecting information about which pages visitors go to most often;
  • noting if visitors get any error messages from web pages;
  • understanding which links visitors like to follow (including adverts) and which they choose not to.
  • Targeting or advertising cookies:

These cookies collect anonymous information about your browsing habits which are then used to make advertising relevant to you. They remember if you have visited a website and share this information with advertisers.


You can visit All About Cookies If you would like to know more about cookies.